Privacy Policy

Last Updated: January 2025

Aurelius Media Agency LLC DBA Clinic Flow AI ("Company", "we", "us", or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit clinic-flow.io or engage with our services, including SMS communications.

1. Information We Collect

We may collect the following information:

• Personal Information: Name, email address, phone number, mailing address.
• Mobile Information: Phone number provided for SMS communications.
• Usage Data: IP address, browser type, pages visited, time spent on pages.
• Cookies & Tracking Data: See Section 6 below.

2. How We Use Your Information

We use your information to:

• Provide and manage our services
• Communicate with you regarding your account or inquiries
• Send SMS messages you have opted into
• Improve our website and services
• Comply with legal obligations

3. SMS Communications & Consent

By providing your mobile phone number and opting in, you expressly consent to receive automated and non-automated SMS messages from Aurelius Media Agency LLC DBA Clinic Flow AI, including but not limited to:

• Customer support messages
• Service updates and notifications
• Appointment reminders
• Promotional and marketing messages (if separately consented)

Message Frequency: May vary.

Message & Data Rates: Standard message and data rates may apply.

Opt-Out: You may opt out at any time by replying STOP to any message. Reply HELP for assistance.

Consent Not Required for Purchase: Your consent to receive SMS messages is not a condition of purchasing any goods or services.

4. Sharing of Information

We do not sell or rent your personal information. We may share information with:

• Service providers assisting us in operating our business
• Legal authorities if required by law

Mobile information will not be shared with third parties for marketing or promotional purposes.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet is 100% secure.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Analyze website traffic and usage
• Improve user experience
• Understand user behavior

You may control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

7. Your Rights & Choices

You have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Withdraw SMS consent at any time by replying STOP

To exercise these rights, contact us using the information below.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

9. Contact Us

If you have questions about this Privacy Policy or our SMS practices, contact us at:

Email: admin@clinic-flow.io